Return & Exchange Policy

RETURN AND EXCHANGE POLICY

Ariani Online team will work our hardest to make sure all of our product is processed and shipped in a good condition. But, if you are not satisfied with the product you've purchased, you may return it within seven (7) working days upon received.

You can return the item if the item received you is wrong, damaged, or defective item.

Note: Other reasons, will not be a valid ground for a return, and exchange can be made one time only.

All the returns will be subject to the following term and conditions :

1) The product(s) must be unworn, unwashed, and unaltered, with the tag/label still attached and in the original packaging. Be sure to include the original invoice for transaction proof.

2) This policy is only applicable to full-priced item(s) on our website.

3) Sale/discounted item(s) are not eligible for refund and exchange. If you want to exchange with a different price from the original product, we will not refund the balance. 

4) We reserve the right to refuse any refund request if we determine that a customer is abusing our return and exchange policy the product will be sent back to you. 

5) All shipping costs are borne by the customer and we are not liable until the item reaches our office.

6) All refunds and reimbursement will be made in the form of store credit into your account. For online purchases, returns and refunds will be made in terms of store credit.

7) Return and exchange from online purchases are not allowed to exchange at other branches. For return and exchange, kindly declare the items as returns/defects. Then, mail it to:

 

Kindly email us at [email protected] as we would assist you in exchange. Please provide us your order number and snapshot of the item received and send your item to the below address for us to process your return/exchange:-

Ariani Textile & Manufacturing (M) Sdn Bhd
       Ariani Online Lot 159 6th Floor, Jakel Mall Persiaran Cap Square, Jalan Munshi Abdullah, 50100 Kuala Lumpur.                          


We reserve the right to change these policies at any time without prior notice. Please call us at 03-2615 0999 if you have any inquiries about returns or exchanges.