RETURN AND EXCHANGE POLICY
Ariani Online team will work our hardest to make sure all of our product is processed and shipped in a good condition. But, if you are not satisfied with the product you've purchased, you may return it within seven (7) working days upon received.
You can return the item if the item received you is wrong, damaged, or defective item.
All the returns will be subject to the following term and conditions :
1) The product(s) must be unworn, unwashed, and unaltered, with the tag/label still attached and in the original packaging. Be sure to include the original invoice for transaction proof.
2) This policy is only applicable to full-priced item(s) on our website.
3) Sale/discounted item(s) are not eligible for refund and exchange.
4) We reserve the right to refuse any refund request if we determine that a customer is abusing our return and exchange policy the product will be sent back to you.
5) All shipping costs are borne by the customer and we are not liable until the item reaches our office.
6) All refunds and reimbursement will be made in the form of store credit into Ariani account. For online purchases, returns and refunds will be made in terms of store credit.
7) NO CASH will be REFUND
8) Irrational reason such as "I changed my mind", "The colour are different from the website", "I don't like this design", "The size doesn't fit me", "I wish to change to another size", "I've bought or clicked on the wrong product/variant" and "I want to change to another colour" will not be considered valid for refund and exchange
9) You are NOT ALLOW to exchange any item that you bought from WEBSITE to our STORE / BOUTIQUE. For return and exchange, kindly declare the items as returns/defects.
For any inquiry regarding exchange process please email to [email protected] and allow to reply / process your appeal within 48 hours. Please provide us your invoice number and snapshot of the item received and send your item to the below address for us to process your return/exchange:-
Ariani Textile & Manufacturing (M) Sdn Bhd
Ariani Online Lot 159 6th Floor, Jakel Mall Persiaran Cap Square, Jalan Munshi Abdullah, 50100 Kuala Lumpur.
We reserve the right to change these policies at any time without prior notice. Please call us at 03-2615 0999 if you have any inquiries about returns or exchanges.