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Return & Exchange Policy

All returns will be subject to the following terms and conditions:

  1. This policy is only applicable to regular full-priced item(s) on our website.
  2. Items that are in an unwashed, unaltered, and unworn condition with the price tag and invoice will be accepted for returns if delivered back within 14 days from the arrival of the package, with one-time exchange only.
  3. Items purchased during sales or promotional items are non-refundable and cannot be exchanged/return. It is advisable to refer the size chart of the item(s) before making any purchase. If items found damaged/torn/deficiency, it is MUST to be reported within 7 days after the parcel is received, and they must be returned within 7 days after the report is made. 
  4. If we determine that the buyer abusing our policies and the returned item(s) be deemed not in its original condition; Ariani reserves all rights to return it back at buyer/sender's cost.
  5. All shipping costs are borne by the customer (except Item Defect), and we are not liable until the item reaches our office.
  6. All refunds and reimbursements will be made in the form of store credit into the Ariani account. For online purchases, returns and refunds will be made in terms of store credit or bank transfer.
  7. NO CASH will be REFUNDED
  8. You are NOT ALLOWED to exchange any item that you bought from the WEBSITE at our BOUTIQUES / OTHER ONLINE SHOPPING PLATFORM (OUR OFFICIAL SHOPEE & TIKTOK). For returns and exchanges, kindly declare the items as returns/defects.


You are adviced to notify us first through an (EMAIL) by quoting the order number and the product details with reasons of return at [email protected]                

After your return request has been approved, you may then proceed to deliver the return item to:

Ariani E-Commerce

Lot 159 6th Floor, Jakel Mall Persiaran Cap Square, Jalan Munshi Abdullah, 50100 Kuala Lumpur.

We reserve the right to change these policies at any time without prior notice.

Please call us at 03-2615 0999 if you have any inquiries about returns or exchanges.