RETURN AND EXCHANGE POLICY
Ariani Online team will work our hardest to make sure all of our product is process and shipped in a good condition. But, if you are not satisfied with the product you've purchased, you may return it within seven (7) working days upon received.
You can return the item, if the item received to you is wrong, damage or defective item.
Note : Other reason, will not a valid ground for a return and exchange can be made one time only.
All the return will be subject to the following term and conditions :
1) The product(s) must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging. Be sure to include original invoice for transaction proof.
2) This policy is only applicable to full priced item(s) on our website.
3) Sale/discounted item(s) are not eligible for refund and exchange. If you want to exchange with the different price from the original product, we will not refund upon the balance.
4) We reserve the right to refuse any refund request, if we are determine that a customer is abusing our return and exchange policy the product will be send back to you.
5) All shipping cost are borne by customer and we are not liable until item reaches our office.
6) All refund and reimbursement will be made in the form of store credit into your account. For online purchases, return and refund will be made in terms of store credit.
Kindly email us at [email protected] as we would assist you in exchange. Please provide us your order number and snapshot of the item received and send your item to below address for us to process your return/exchange:-
Ariani Textile & Manufacturing (M) Sdn Bhd
Ariani Online Lot 159 6th Floor, Jakel Mall Persiaran Cap Square, Jalan Munshi Abdullah, 50100 Kuala Lumpur.
We reserve the rights to change these policy at any time without prior notice. Please call us at 03-2615 0999 if you have any inquiry about returns or exchanges.